HifzMate support

1. The AI check marked a word I read correctly

Speech recognition can make mistakes, especially with background noise or fast recitation. After a check, open the result and on that word tap It was correct or Dispute. When the AI is unsure about a word, it says so and lets you decide instead of counting it as a mistake.

HifzMate helps you practice. It does not replace a qualified teacher and does not grant ijazah.

2. The app can't hear me

• Check that HifzMate has microphone access: on iPhone and iPad in Settings → HifzMate → Microphone, on Android in Settings → Apps → HifzMate → Permissions.
• Use Profile → Test your microphone to check the level and background noise.
• Record in a quiet place and hold the phone close. Recordings that are too quiet or too noisy are not sent for checking, so they don't use up your daily AI checks.

3. Using the app offline

Reading the mushaf, your daily plan and memorization work without an internet connection. Recitations work offline once you download them. The AI recitation and tajweed checks need an internet connection.

4. Subscriptions and restoring purchases

• Subscriptions are billed by the App Store or Google Play. You can manage or cancel them in your Apple ID settings or in the Google Play Store. Deleting the app does not cancel a subscription.
• Premium is linked to your account. On a new device, sign in with the same account and tap Restore purchase on the Premium screen.
• For refunds, contact Apple or Google directly. They handle all payments.

5. Backup and moving to a new phone

The app works without an account. To keep your progress, sign in with Google or Apple and turn on backup in Profile → Account. On the new phone, sign in with the same account and your plan and progress are restored. Voice recordings are never backed up.

6. Deleting your account and data

You can delete your account from inside the app, or ask us by email. See Delete your account for the steps and what is removed, and the privacy policy for what we collect.